The Long and Winding Road to a Course on Service System Design
نویسنده
چکیده
The " Service System " concept has rapidly emerged as a foundational concept in service science as the appropriate abstraction for describing how interconnected sets of services integrate the " value network " in some domain (Maglio et al, 2006; Spohrer, et al 2007). But the novelty and breadth that makes the service system an important idea also makes it challenging to teach. In this paper I describe nine years of experience developing and teaching university courses about service system design. During this period I taught or co‐taught five different courses and have retrospectively identified six distinct intellectual and pedagogical approaches in the evolution of the current course. Some key success factors for a course on service system design are: (1) a team design project; (2) an emphasis on design artifacts rather than on a particular design methodology; (3) traceability of design decisions through design artifacts; (4) domain‐dependent and domain‐independent design patterns; (5) using previous team projects and their design artifacts as examples and metamodels.
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تاریخ انتشار 2011